Availability

The Rock was engineered with resilience at its core. Availability isn’t just about uptime percentages. It’s about whether your doors open when they need to. That’s why the Rock and the Alcatraz Platform are architected with redundant pathways, fault-tolerant components, and load-balanced services that keep authentication flowing even when individual parts fail.

In practice, this means:

1. Redundant hardware within our cloud infrastructure, so no single server failure takes you offline.
2. Built-in device caching at the Rock level, allowing it to keep authenticating locally even if network connectivity drops.
3. Multi-zone deployment for cloud customers, so if one region has issues, another region can take over.

Whether your deployment is on-prem or cloud-based, the Rock is designed so that one weak link never compromises availability.

We don’t wait for failures to happen, we look for them in advance. Our monitoring stack tracks system health 24/7 across every layer: device, network, and cloud. Automated alerts trigger the moment latency or error rates exceed defined thresholds, and predictive analytics let us spot demand spikes before they hit.

Result: Issues are identified and mitigated before you even notice them.

Every layer of the Rock ecosystem has backups. Our cloud is deployed across multiple availability zones with automatic failover. At the device level, edge processing lets the Rock keep authenticating even if it can’t reach the cloud.

For you, that means:

1. Doors stay operational even when the internet doesn’t.
2. Failover systems reroute workloads without human intervention.
3. Rolling updates keep maintenance seamless and invisible.

True availability isn’t just promising redundancy, it’s testing it. We simulate failures across zones, services, and devices to confirm our failover processes actually deliver. Because a failover plan is only helpful if it works under pressure.

How it plays out:

1. Traffic automatically reroutes if a node or region degrades.
2. Devices switch to cached authentication when upstream systems are unavailable.
3. Regular failover testing ensures no surprises during live incidents.

Our Service Level Agreements (SLAs) aren’t just legal fine print, they’re living commitments to your uptime. Standard cloud services come with guaranteed monthly availability backed by service credits if we fall short.

Why it matters: You can hold us accountable. Our SLAs are transparent, enforceable, and designed to reflect the real-world criticality of access control systems.

Uptime isn’t enough if systems crawl during peak usage. The Rock is optimized to process authentications in real time, even during rush hours, conferences, or large-scale events.

Practically, that means:

1. Consistent sub-second authentication at doors.
2. Load-balancing across servers to handle traffic spikes.
3. Stress testing against “worst-case” scenarios like stadium entry or airport boarding.

We believe trust requires visibility. That’s why we provide a page where you can see system health, uptime metrics, and incident reports in real time. No sugarcoating, no surprises, just clear, accurate information.

What you see:

1. Current system status across services and regions.
2. Historical uptime metrics.
3. Root cause analyses after any incident.

Just like with privacy, availability is rooted in focus. The Rock is built to do one thing: provide secure, reliable authentication at access points. We don’t overload it with unrelated workloads or use your system resources for secondary purposes.

The benefit: Cleaner architecture, less complexity, and fewer things that can go wrong.

We don’t treat availability as “solved.” Every incident, support ticket, and monitoring alert feeds into our continuous improvement process. We patch, refine, and upgrade based on what we learn, so the Rock gets stronger every year.

For customers, that means:

1. Regular feature and reliability updates.
2. SLA reviews to align with customer needs.
3. A track record of year-over-year uptime improvements.