Field Deployment and Support Engineer

Palo Alto, CA, USA
Full-time

About us:

We're a venture backed, Series A startup developing a new method for physical access point authentication. Similar to FaceID on iPhone X, the technology unlocks spaces only when it identifies the person in front of it has access. To achieve this, we use facial detection and recognition, 3D sensing and artificial intelligence to enable highly secure and frictionless entry into physical locations.

About the role:

As a founding member of our field team, you will work with engineering and business teams to develop a Pilot Deployment Plan and execute it. You will further work with the company partners to help and install Alcatraz AI devices to Pilot Program participants. Test and validate the functionality of the installed unit at customer site upon deployment. You will be responsible for communication and monitoring deployed hardware, as well as supporting troubleshoot in the field. You will work directly with the executive team to resolve hardware and software technical issues

What we're looking for:

  • 2+ years of troubleshooting hardware and software
  • Unix knowledge
  • Networking experience (TCP/IP, DNS, DHCP, VM)
  • Comfortable working with shell and scripting
  • Ability to travel to customer sites in the San Francisco Bay Area
  • Background in computer engineering, computer science or any related field
  • Ability to work with a team and drive quality releases to completion
  • Experience working with IoT devices

Nice to have:

  • Physical security industry knowledge
  • Experience with embedded systems
  • Passion to work in a dynamic startup environment
  • Already deployed hardware in the field

What you'll get from us:

  • An engineering culture that gives you space to work with autonomy and write excellent code.
  • A remarkably talented and supportive team of peers to help you grow as an engineer.
  • An office designed to allow you to create your best work.
  • A team that takes diversity seriously — we believe that diverse perspectives make our team stronger.

Benefits & Perks:

  • Competitive pay and equity
  • Flexible hours
  • Unlimited vacation
  • Fully-stocked kitchen
  • Team offsites
  • Premium medical, dental and vision insurance


Apply by sending your resume to careers@alcatraz.ai